- Login to your portal as an Admin and Select TELEPHONY AND CAMPAIGNS on the Menu.
Click on right side down corner the + sign Click on ADD NEW CAMPAIGN and select the CAMPAIGN TYPE (Inbound).
Fill up the Campaign Wizard » Inbound and select the call route: Ingroup (default)
Once its created check the Inbound Campaign click the Campaign ID to check the campaign settings. you can also select a preferred settings for your Campaign. "Carrier to use for this Campaign" allows you to choose between Manually created carrier and an existing JustGoVoIP account for your campaign.
Note: On inbound campaign always allow the created ingroup on the advance setting the agent need to select this before they login so they will receive an inbound call.
- Please advise your agent to select always the ingroup on the INBOUND CAMPAIGN once they are login they only need to press the resume button then wait for the inbound call.