1i. GoTo> GoAdmin>Telephony>Users>Choose your agent.
ii. Set Enable WebRTC=DISABLE
iii. Copy phone login in your notepad and Click UPDATE button
- Configure your softphone.
- Login as agent. Your softphone should ring and will give you a pop up message to answer, click the ANSWER button and you should hear a voiceprompt "You are the only person in this conference".